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 Help request. Movies removed from library.

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JKeller1
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Join date : 2011-01-09

PostSubject: Help request. Movies removed from library.   Sun Jan 09, 2011 6:20 am

I am running the 3.4 version and have not had any issues until recently. All of the sudden some of my movies have been removed from my collection. I checked the directory structure and location to be sure that they hadn't been delete and the files are still there. Well, the .avi file is there, but there is no *.tbn no actor folder, etc (like a normal scan or scrape would produce). I tried rebuilding the Movies but that didn't solve the issue. So I searched for new movies and the log reports seeing the directory fine, but it says 0 NEW movies found. I thought this might be an issue with the Movies being part of a particular Movie Set. I removed the set and am still having trouble. Has anyone had this issue? I have checked the file permissions for the folders (not sure if that had anything to do with it) and they all have access file. Could anyone point me in a direction of something to try next? Thanks in advanced for the help!
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StormyKnight
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PostSubject: Re: Help request. Movies removed from library.   Mon Jan 10, 2011 1:43 am

Try these steps

* Confirm you have the setting correct in the Movie preferences regarding if you are using folder names or not
* Enable the log in the preferences so that we can diagnose if there is a problem or not
* Confirm that the folder inwhich the movie is in is in fact in the Folders list
* Only the movie file itself should be in the folder, delete all other files nfo, tbn, etc (you may have a corrupt or empty nfo file so MC thinks its not new)
* Perform a "Search For New Movies'
* Check the log to confirm that the folder has been checked & the file found

The movie should be found & scraped......

Cheers
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JKeller1
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PostSubject: Thank you for the reply   Tue Jan 11, 2011 6:07 pm

I checked the settings for folder names and it is set to true. I have had it set but unchecked it and reran the scan again. Still not getting anything.

I have the log enabled as well.

I do see the directory being in the log during scan:

Code:
Subfolder added :- D:\Movies\Friday the 13th
Subfolder added :- D:\Movies\Friday the 13th\.actors
Subfolder added :- D:\Movies\Friday the 13th Part 2
Subfolder added :- D:\Movies\Friday the 13th Part 2\
Subfolder added :- D:\Movies\Friday the 13th Part 3
Subfolder added :- D:\Movies\Friday the 13th Part 4 The Final Chapter
Subfolder added :- D:\Movies\Friday the 13th Part 5 A New Beginning
Subfolder added :- D:\Movies\Friday the 13th Part 6 Jason Lives
Subfolder added :- D:\Movies\Friday the 13th Part 7 The New Blood
Subfolder added :- D:\Movies\Friday the 13th Part 8 Jason Takes Manhattan
Subfolder added :- D:\Movies\Friday the 13th Part 9 Jason Goes 2 Hell
Subfolder added :- D:\Movies\From Paris with Love
Subfolder added :- D:\Movies\From Paris with Love\.actors

A little further I see:

Code:
0 New movies found in directory:- D:\Movies\Friday the 13th

0 New movies found in directory:- D:\Movies\Friday the 13th\.actors

0 New movies found in directory:- D:\Movies\Friday the 13th Part 2

0 New movies found in directory:- D:\Movies\Friday the 13th Part 3

0 New movies found in directory:- D:\Movies\Friday the 13th Part 4 The Final Chapter

0 New movies found in directory:- D:\Movies\Friday the 13th Part 5 A New Beginning

0 New movies found in directory:- D:\Movies\Friday the 13th Part 6 Jason Lives

0 New movies found in directory:- D:\Movies\Friday the 13th Part 7 The New Blood

0 New movies found in directory:- D:\Movies\Friday the 13th Part 8 Jason Takes Manhattan

0 New movies found in directory:- D:\Movies\Friday the 13th Part 9 Jason Goes 2 Hell

0 New movies found in directory:- D:\Movies\From Paris with Love

There are no .actor folders in those folders. There usually is after I run a scan and can identify a movie. I have checked this after I reuploaded some more movies to the directory. I checked the directories and I still have only the *.avi file in the folder. I also wanted to make sure I didn't have a hardware problem so I have checked my hdds and array out. They are both fine and I do have read/write access to the folder.

These files were scanned and scraped properly before. It's like they are locked in the db and I can't remove them. Is there a database created from MC? Anything I can check for corruption locally?

Thank you again for the response.
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